MICROSOFT(r) BOOKSHELF(r) BASICS README ====================================================================== Thank you for purchasing Bookshelf Basics. This README file contains information that was not included in online Help for Bookshelf Basics. These notes, instructions, and tips will help you get the most out of Bookshelf Basics and your system. To read this file on screen, use the Page Down and Page Up keys. You can also print the file by opening this file in any Windows word processing program and choosing the Print command from the File menu. TABLE OF CONTENTS ----------------- * Where to Find Help * General Usage Notes * Running with Microsoft Office Applications * Notes on QuickShelf * Improving the Speed of Your Computer * Hardware Specific Notes *If you are seeing strange behavior in the way that audio, video or text appears, look in this section. * Bookshelf Basics Display * Notes on using the Internet Directory Preview in Bookshelf Basics * Running on Microsoft Windows NT * Notes on running Bookshelf with the Microsoft Network * Troubleshooting *Audio Problems *CD-ROM Problems *Printing Problems *Video Display Problems ====================================================================== WHERE TO FIND HELP For detailed information on usage, please see the online Help in Bookshelf Basics. ======================================================================== GENERAL USAGE NOTES When copying images from Bookshelf Basics into another application, be aware that in certain cases, the copied images may look differently when pasted. To correct this in many applications (such as Microsoft Word) use the Paste Special Command on the Edit menu and choose to paste the image as a Bitmap. ======================================================================== RUNNING WITH MICROSOFT OFFICE 97 APPLICATIONS Bookshelf Basics includes integration with Microsoft Word, Excel and PowerPoint. See "Defining Words from within Microsoft Word or PowerPoint" in the Bookshelf Basics online help for more details on this feature. Bookshelf Basics also supports the ability to look up reference information from within a Word, Excel or PowerPoint document. This feature can be accessed by selecting the Tools|Lookup Reference menu item in any of these applications. ======================================================================== NOTES ON QUICKSHELF To add Quickshelf(TM) functionality to the Microsoft Office Shortcut bar: 1. With the Office Shortcut Bar running, click in the upper left hand corner of the application, to activate its system menu. Choose "Customize..." 2. Select the "Toolbars" tab. You should see a list of options. 3. Check the button to the left of the "Quickshelf" option. 4. To confirm your choices, click OK. 5. You should see a notification that Office Shortcut Bar is setting up the Quickshelf toolbar. 6. Quickshelf is now a "pane" on your Office Shortcut Bar that may be accessed by clicking on the folder icon. If you upgrade to the full version of Bookshelf or have a previous full version of Bookshelf installed, then the Office Shortcut Bar will point to the full version rather than Bookshelf Basics. Bookshelf Basics offers full integration functionality with English, German and French versions of Microsoft Office applications. Support for other international versions is limited. QuickShelf and Bookshelf 1994, 1995, 1996-97 ------------------------------ If you choose to keep a previous full version of Bookshelf (1994, 1995, 1996-97) installed on your computer, you will find that Quickshelf will continue to launch the full version of Bookshelf not Bookshelf Basics. ======================================================================== IMPROVING THE SPEED OF YOUR COMPUTER Microsoft Bookshelf Basics uses the random access memory (RAM) of your computer to display pictures and play sounds animations, and videos. If Bookshelf Basics runs slowly or you see out-of-memory messages, Bookshelf Basics may not have enough memory. The following suggestions may make Bookshelf Basics run faster. * Close all unnecessary applications. * Defragment ("clean up") or optimize your hard disk by running a defragmentation program. * Ensure that your CD-ROM drive is MPC Level 2. Check the documentation that came with your CD-ROM drive. * Add more RAM to your computer. To run Bookshelf Basics you need at least 4 megabytes (sometimes listed as 4096 kilobytes, KB, or K) * Optimize the performance of Windows. For complete details, consult your Windows manual. * Make sure Windows 95 is optimized for your CD-ROM drive. Windows 95 provides settings for CD caching and for accessing various CD-ROM drive speeds. To review and modify these settings: 1. Select the My Computer icon on your desktop and click it with the secondary mouse button (usually the right mouse button). 2. Choose Properties. 3. Choose the Performance tab. 4. Choose the File System button. 5. Choose the CD-ROM tab. In this box, make sure that the Supplemental Cache size is set to Large. Also, verify that the Optimize Access Pattern is correctly set for the type of CD-ROM drive that is installed on your system (single-speed, double-speed, etc.). ======================================================================== HARDWARE SPECIFIC NOTES Creative Labs Sound Blaster 16/16ASP --------------------------------------- Compressed audio clips may fail to play if you are using a Sound Blaster 16 or Sound Blaster 16 ASP sound card. For example, you may not be able to play any sounds in the Dictionary, but animations may play correctly. This problem occurs because some computers are unable to use the 16-bit DMA (direct memory access) channel on the Sound Blaster cards. From Windows95: 1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click System, and then click the Device Manager tab. 3. Double-click Sound, Video and Game Controllers. 4. Double-click your sound card. 5. On the Resources tab, make sure the Use Automatic Settings check box is not selected (the check box should be clear). 6. From the "Setting based on" drop down list select Basic Configuration 7. 7. Click OK or Cancel, and restart the computer when prompted. If the problem persists, a Basic Configuration setting of 1 or 5 may also work. Make sure when changing the configuration that you check the "Conflicting device list" at the bottom of the resource tab to see if the selected configuration causes a conflict. If a Basic Configuration does not have an HDMA resource and does cause a conflict, select a Basic Configuration that does not have a HDMA and manually change any conflicting resource. To change the conflicting resource: 1. Identify the conflict in the Conflicting device list. 2. Select the conflicting resource in the resource list. 3. Click the Change Setting button. 4. Select a non-conflicting resource. Media Vision Pro Audio Spectrum --------------------------------------- Audio clips may sound "scratchy" (that is, distorted) when played from the Media Vision Pro Audio Spectrum. To correct this problem, change the Media Vision driver DMA setting to 7. From Windows 95: 1. On the Start menu, point to Settings, and then click Control Panel. 2. In the Control Panel window, double-click the System icon. 3. Click the Device Manager tab, and then double-click Sound, Video And Game Controllers. 4. Double-click Media Vision Pro Audio Waveform Driver, and then click the Resources tab. 5. Click the Use Automatic Settings check box to clear it. 6. In the Resource Settings list, click Direct Memory Access, and then click the Change Setting button. 7. In the Values box, change the value until the Conflict Information box indicates that there are no possible conflicts with other devices. If no conflicts exist, click OK twice. 8. Exit and restart Windows. The Pro Audio Spectrum driver products included here are manufactured by Media Vision, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. For more information, call Media Vision, Inc. Technical Support at 1 (800) 638-2807 or (510) 770-9905. On CompuServe, Media Vision can be reached by typing GO MEDIAVISION at any prompt. CompaQ QVision 2000 Video Cards and Windows 95 --------------------------------------- The appearance of Bookshelf Basics when running behind another application, such as Microsoft Word for Windows, can be distorted and/or completely black when running in 256 color mode. This can occur with the QVision drivers that ship with Windows 95, as well as with a newer version of the drivers, QVision v.1.11.7M. To resolve the situation try one of the following: If your video card memory configuration supports greater than 256 colors use the higher color options to eliminate the problem. OR In the COMPAQ.INI file add the following line to the [CpqDrv] section: DIBEngineOnly=On This allows the Windows 95 DIB Engine to handle the video functions. ======================================================================== BOOKSHELF BASICS DISPLAY Requirements --------------------- Microsoft Bookshelf Basics requires a 256 color display to run. If your computer's display is less than 256 colors, you need to install a 256 color driver, or obtain one from your video card's manufacturer. For further information on installing a different display driver, choose Contents from the Help menu in the Windows Setup application or consult your Windows documentation. Display Problems --------------------- In some situations, Bookshelf Basics may encounter video display problems when using high resolution video drivers from various video card manufacturers. The problems include: * Images and illustrations appearing grainy or having "glitches." * Videos displaying garbled images or causing General Protection Faults. Most problems can be fixed by obtaining new drivers from your video card manufacturer. Contact the manufacturer of your video card to determine if there are newer versions available. Their phone number should be in the manuals that came with your video card or personal computer. Another option for obtaining updated drivers is the Microsoft Download service, an electronic bulletin board that can be accessed via a modem at (206) 936-MSDL (6735). In other cases, Bookshelf Basics may look bad on 256 color displays when other applications that also use 256 colors are placed over the Bookshelf Basics window. Some things you can do to alleviate this include: * Run your display at a color depth greater than 256 colors. See your video card owners manual on directions on how to do this. * Don't use gradient fills. * Maximize the application window. * Make sure you are using the latest video drivers for your display. Font Display Problems --------------------- Bookshelf Basics uses and installs the following TrueType fonts: - Arial (TrueType) - Arial Bold (TrueType) - Arial Bold Italic (TrueType) - Arial Italic (TrueType) - Bookshelf Symbol 1 (TrueType) - Bookshelf Symbol 2 (TrueType) - Bookshelf Symbol 3 (TrueType) - Symbol (TrueType) If any of the above are missing, run the Bookshelf Basics Setup program and choose Remove All. Once Setup is complete re-run the Bookshelf Basics Setup program to reinstall Bookshelf Basics. ======================================================================== NOTES ON USING THE INTERNET DIRECTORY IN BOOKSHELF BASICS Depending on your Internet connection, it may take up to several minutes for your browser to successfully connect with a site that you have launched from the Internet Directory Preview. You should wait to see if the connection is successful before returning to the Internet Directory Preview and attempting to initiate another link. Attempting to connect with multiple Internet sites simultaneously is not recommended. ======================================================================== RUNNING ON MICROSOFT WINDOWS NT The following are known issues related to using Bookshelf Basics with Windows NT. Where possible, solutions or workarounds are provided. Installation ------------- You must have administrative privileges in order to successful install Bookshelf Basics on Windows NT. This is because Bookshelf Basics installation requires access to areas of the registry that are available only to those with administrator access privileges. ======================================================================== NOTES ON RUNNING BOOKSHELF BASICS WITH THE MICROSOFT NETWORK In order for all of the links in the Internet Directory Preview to work correctly you must be running the MSN software with the version number 1.2 or later. Upgrading is free from MSN with the exception of normal connection and telephone charges for your area. Where do I find it? Log on to the Microsoft Network. Use the Go word "MSN" to navigate to the upgrade forum. Follow the directions within the upgrade area. How do I know which version of MSN I am running? 1. Go to your Program Files folder 2. Open the folder called The Microsoft Network 3. Find the file called MSNver.txt 4. Double click on that file 5. If the number "5799" appears in the document, you are running version 1.2 6. If the file does not exist or you don't see this number, you need to upgrade ======================================================================== TROUBLESHOOTING This section contains information about troubleshooting the following: * Audio problems * CD-ROM problems * Printing problems * Video display problems TROUBLESHOOTING AUDIO PROBLEMS No Sound If sound does not play at all: * Be sure a sound card is installed. * Check that a speaker is connected to the jack on your sound card not to the CD-ROM drive. * Check the volume to be sure it is set at an audible level. * If the volume is turned up and you still hear no sounds, something may be wrong with your sound board installation. Check to see that the sound board drivers and necessary Windows drivers are installed correctly and reinstall if necessary. To check the installed drivers for Windows 95, click Start, Settings, and then Control Panel. Double- click System. Click the Device Manager tab, select the Sound, video and game controller entry to make sure a driver for your sound card is installed. * Make sure audio compression is selected. Open the Control Panel, double-click Add/Remove Programs, click the Windows Setup tab, select Multimedia from the list, and then click Details. Make sure that Audio Compression is checked. * If the software is installed correctly, the sound board may need to be pressed more securely into its slot or have a jumper setting changed. * If you have both a sound board and special software that bypasses the sound board to play sounds through the PC speaker, we suggest you remove or disable the special software (the PC speaker driver). Bookshelf Basics requires an MPC-compatible sound board to be installed and is not meant to run with the PC internal speaker or any combination of that speaker and special software. * If the volume is turned up and you still hear no sounds, something may be wrong with your sound board installation. Check to see that the sound board drivers and necessary Windows drivers are installed correctly and reinstall if necessary. Sound Breaks Up If sound plays, but the audio breaks up or skips, this is usually an indication that the CD-ROM drive does not fully meet the MPC Level 2 specification for the Data Transfer Rate. The MPC 2 specification states that the CD-ROM drive needs to be capable of transferring data at a rate of 300 K (kilobytes) per second while using 60% or less of the CPU. You can continue to use your CD-ROM drive to run Bookshelf Basics but will continue to experience this choppiness in audio and animation clips. Sounds are Cut Off If sounds are cut off, this may be due to other sound-producing programs you have running. Your computer can play only one sound at a time, therefore other applications that produce sounds can interrupt the sounds in Bookshelf Basics. Some sound-producing programs can take over the audio capability and prevent other Windows programs from being able to make sounds. If you suspect you have such a program, do not run it at the same time as Bookshelf Basics. MIDI with Media Player Problems Media Player is a program that can play MIDI (Musical Instrument Digital Interface) files. When you're playing anthems and musical examples, you may hear softer sounds than when playing other audio. To increase the sound level, you need to adjust your mixer settings. To do this in Windows 95, from the Start menu choose accessories, then multimedia. In the multimedia section you will see Volume Control. Select this and adjust the MIDI volume level(s) to the desired volume. TROUBLESHOOTING CD-ROM PROBLEMS Do not remove the Bookshelf Basics compact disc from your CD-ROM drive while running Bookshelf Basics. If Bookshelf Basics cannot find the data files it needs to run, you will see a message prompting you to correct the problem. TROUBLESHOOTING PRINTING PROBLEMS Printers differ in their abilities to use fonts, graphics, spacing, alignment, and character formats. The appearance of your printed document can vary greatly from printer to printer. The way your document looks depends on which formats you assign and which formats your printer can print. If you encounter problems when printing from Bookshelf Basics, such as no printout, low print quality, or erratic text being printed, there are several ways to troubleshoot or correct the problem. The following topics provide basic information about solving problems when printing from Microsoft Bookshelf Basics. Note: If the printer displays a message or an error indicator, see your printer manual for information about how to correct the problem. Printer Does Not Print at All When a printer will not print at all, the cause is often a simple mechanical problem; that is, the printer may be off-line, or not connected to the computer. * Check that the printer is plugged in and turned on. * Check that the correct port is specified for your printer. * Make sure that you have the correct cable for your printer and that the cable is connected properly. * Check your printer setup: click Start, Settings, and then Printers. Verify the printer information displayed. Print Quality is Poor If print quality is poor or "garbled," try one or more of the following steps to solve this problem. Try printing after each step before attempting the next one. 1. Try copying the text you wish to print to a word processor such as Microsoft Word for Windows and print from that program. Printing from a word processing program may, in some cases, produce better quality than printing directly from Bookshelf Basics. 2. Reset the printer; turn it off and on again. 3. Try reinstalling the printer driver. 4. Check the printer setup: click Start, Settings, and then Printers. 5. Verify the printer information displayed. 6. If you have a serial printer, ensure that the baud rate and printer parameters are set to manufacturer's specifications. (Decreasing the baud rate may solve the problem.) To check the serial com port settings in Windows 95: click Start, Settings, and then Control Panel. In the Control panel, click the System icon, and then the Device Manager tab. Verify the Port settings. Printing Tips The following tips may help you with printing problems * Many printers emulate industry-standard printers such as the Epson LQ, IBM Proprinter, or Hewlett-Packard LaserJet series. Consult your printer manual to see if your printer supports an emulation. If it does, install the driver for the printer it emulates in the Control Panel. * If you have purchased a printer model that has not been on the market for very long, your dealer or manufacturer may have a Windows printer driver for your printer. * If you have problems printing in Windows 95, try the Generic/Text Only printer driver. To do so, follow these steps: 1. Click the Start button, point to Settings, then click Printers. 2. Double-click the Add Printer icon and follow the instructions in the Add Printer Wizard to install the Generic/Text Only printer driver. 3. Use the right mouse button to click the Generic/Text Only printer 4. Click Set As Default from the menu. 5. Try to print from your application with this driver. TROUBLESHOOTING VIDEO DISPLAY PROBLEMS If you are having display problems, try doing the following: * Try closing down other programs to ensure you have enough memory. * Try switching to a driver supplied by Windows 95 or Windows NT. * Change to a different display mode. An alternative to using a different driver is to change your video mode to a standard video mode such as 640x480 resolution with 256 colors. For details on how to change drivers or switch to a different display mode, see your Windows documentation. S3 Video Cards For problems with S3 video cards, please contact S3 via the following methods: BBS (408) 654-5676 http://www.s3.com/ ==================================================================================================== MEDIA CREDIT CORRECTIONS There are several audio clips that are missing credit strings in the product. These are listed below: Media: Mozart, Wolfgang Amadeus: Symphony No. 40 in G Minor, Molto allegro, performed by Capella Istropolitana Credits: (Cat.#8.550164) (p) 1988 Pacific Music Co., Ltd., Naxos of America. All rights reserved. Media: Tchaikovsky, Peter Ilich: Swan Lake, Act 1, "The Flight of Swans" performed by Czech-Slovak Radio Symphony Orchestra, Ondrej Lenard conducting Credits: (Cat.#8.550246-247) (p) 1990 HNH International Ltd., Naxos of America. All rights reserved. Media: Anderson, Marian: "He Shall Feed His Flock" (from "Messiah" by Handel) performed by Victor Symphony with Charles O'Connell conducting Credits: Furnished courtesy of BMG Classics Media: Schubert, Franz: String Quintet in C Major, D. 956, Op. 163, Allegro ma non troppo, performed by Ensemble Villa Musica Credits: (Cat.#8.550388) (p) 1991 HNH International Ltd., Naxos of America. All rights reserved.